Please Note: Recently our customer service emails have been filtering into spam/junk folders. If you are contacting us via Sales@AbigailAhern.com to arrange a return or notify us of faulty items please leave us a contact phone number and ensure our email address has been 'safe-listed' to ensure we can get through to you in a timely manner. If you have been waiting on a response longer than 48hrs please check your spam/junk folders in case it has ended up there. Thank you for your understanding.
Returns
Obviously we want you to be delighted every time you shop at Abigail Ahern. However if for any reason you aren’t totally satisfied with your purchase, please see the relevant information below.
Online Returns
If you would like to return an online order please contact sales@AbigailAhern.com
Responsibility For Returning Items
Please note that we do not cover the delivery cost of returns (unless faulty). Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in resalable condition.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.
We are unable to issue a refund for items that are lost or damaged while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.
How to return an item from your order?
A returns form should be included in every delivery - please complete this and include in your shipment back to us. No form? You can download and print one here.
Please note that the customer is responsible to cover the cost of the return, and the return must comply with our terms and conditions.
Can I drop my return to your warehouse or store myself?
We try to help our customers out as much as possible, but due to space constraints we can't always guarantee this, especially on larger items. Please email customer services (Sales@abigailahern.com) and we'll advise if possible at this time.
How long will my refund take?
If your item(s) are received in good condition, with no issues your refund should be processed with 7-10 working days - However during busier periods this may take longer.
If your return is received damaged or without any identification your refund timeframe may be delayed. Please ensure you are sending your return form with the return, to help us identify the return is yours.
Returns Terms & Conditions
- Refunds will be processed onto your original payment method. If you paid for your entire order with a gift card, your order will be refunded on to your original gift card. If you paid with a combination of debit/credit card and gift card we will refund anything you paid for with your gift card first, and then refund any outstanding balance you are owed on to your debit/credit card.
- Please ensure all items are packaged securely and sufficiently to withstand delivery. Any damaged returns will not be refunded.
- Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse.
- We recommend that you use insured registered delivery and keep the receipt. - We cannot accept liability for goods lost or damaged in transit.
- We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
- If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you.
- Any items returned outside our 30 days period will be refunded onto a Abigail Ahern Credit Note.
Faulty Items
If you believe your item is faulty please contact Sales@abigailahern.com. When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please DO NOT attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement.
All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours. We are unable to replace or refund items if we are not notified within this time.
Portable Lamps
Some of our lamps have 2 switches. If you're having issues with your portable lamp please read this article first
How to contact our Customer Service Team regarding a damaged/faulty delivery:
Firstly, we are sorry if you’ve received an item damaged, please email our team at sales@abigailahern.com with the following:
- Order Number
- Item Name
- An image for the damage item.
Please keep all packaging and items until the issue has been resolved.
Please do not return any damaged items without speaking to a member of the Abigail Ahern team first, as we are unable to refund any return costs.
IF YOU HAVE ANY QUESTIONS REGARDING YOUR RETURN, PLEASE EMAIL Sales@AbigailAhern.com