Firstly we're very sorry - sometimes items will get damaged in transit or leave the factory faulty despite our best efforts to avoid this - we'll do everything in our power to rectify this swiftly.

For faulty or damaged items, generally speaking we need a photo or video to illustrate the issue and process the next steps so its helpful if you attach this when emailing us. The exception is for things like lamps where a fault can't be illustrated.

Email us at sales@abigailahern.com to get a replacement for faulty items underway.

Please note: We've has a number of queries regarding portable lamps not working. Can you please make sure you've been through the suggestions here before contacting us. Thanks!

Yes, if you're not completely happy simply complete the return form & package up your item and post back to us within 30 days of delivery and we'll process a refund/replacement.

Please note that we do not cover the delivery cost of returns (unless damaged/faulty, and do not accept responsibility for items that are lost while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

For larger items our customer services team can support and help arrange returns, any costs will be deducted from your refund.

Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. 

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you.

Once your product has been safely returned to us, we will send you an email to notify you of the status of your return. We will then process your refund for the original amount paid. A replacement or refund will be issued within 28 days.

Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

Some exceptions to our general refunds policy:

• Special Order items: Monetary refunds are not available for items which are bespoke or made to order. We will send you a gift voucher for the value of your purchase, which can be used in store or online.
• Flash sale: flash sale items cannot be refunded.
• Paint & murals are non-refundable
• Wallpaper is credit only

If your purchase is faulty or damaged, please contact us as soon as possible to arrange your return. All damage must be reported within 3 days of delivery.

Please email our team at customerservices@abigailahern.com with the following:

1. Order Number
2. Item Name
3. An image or video that clearly illustrates the damaged item.

Please keep all packaging and items until the issue has been resolved.

We may require you to return the item, as it may be necessary to return it to the manufacturer.

Damaged or faulty item returns costs are covered by us, unless its too damaged we will confirm with the customer to dispose of the item.

If collecting your order from the store please inspect the item thoroughly before accepting it. We do not accept returns of any damaged items once they have been collected.

We try to help our customers out as much as possible, please contact our customer service if you would like to drop your return off to our store. Once we have received the request, we will review this and advise if this is possible or not. Unfortunately, returning to our store this is not always possible due to storage space.